For the last few days I have noticed a Black Lives Matter ad popping up on my Netflix every time I open it. Since I believe this organization is not only bad but doing nothing to help the black community I get very frustrated when seeing it. Like most things, I thought maybe it would go away after a few days. By this morning I was ready to blow and wanted it gone. I contacted their support, thinking they would at least listen and send my complaint up to management. Instead “Cathy” copy and pasted some replies and basically told me she would be happy to cancel my service. This whole disagreement could have been resolved if they had just told me how to turn it off.
“Manage Profiles >> Edit Profiles >> Edit Maturity Settings >> Under Title Restrictions enter “Featured Collection” and click Save”
Instead they spoke to me like my business didn’t matter to them. I am not going to convince you to do anything, just read over the conversations and decide for yourself. I have turned it off for now but I will be looking for another streaming app and most likely will be leaving Netflix. I am just tired of these companies being political.
“Your issue is: Stop with the BLM crap everything I open my app or I am cancelling my service! I don’t pay for this service so I can be lectured!
You are now chatting with: Cathy
Netflix Cathy
I understand. No worries. Let me help your email address please?
You
pendleton.troy@gmail.com
Netflix Cathy
Thank you. You are having issue with the app?
You
I am having an issue with you post a BLM message on my screen every time I open the app.
Netflix Cathy
I see…I apologized for the trouble.
Netflix Cathy
Im checking on it.
Netflix Cathy
What is the exact details showing on the screen? If I may ask?
You
It a full screen Black Lives Matter ad with shows or something listed under it, that I have to click past to get to the home screen. If you want to put that stuff on the slide, that’s your business but I should not have to click past it, to get to the home screen
Netflix Cathy
May I ask your device?
You
Firestick
Netflix Cathy
thank you.
Netflix Cathy
Netflix does not push advertisements to members using our service. If you’re seeing ads or pop-ups when streaming video from Netflix to your computer, your computer or browser has most likely been compromised by adware or malware. To remove it, use the anti-malware, anti-adware or anti-virus software recommended by your computer manufacturer or a trusted IT professional.
Netflix Cathy
“We believe that one of the ways Netflix can have a direct impact is through our stories. The Black Lives Matter collection speaks to racial injustice and the Black experience in America – and we hope that highlighting these titles can help increase empathy and understanding.”
You
I should not have to click past it, to get to the home screen. Turn that part off or I will be cancelling it.
Netflix Cathy
I see. Thank you for the feedback. For all Netflix titles, we work hard to maintain the artistic integrity of our content creators, and present their work unaltered.
Netflix Cathy
If you decide to cancel We will understand and respect your decision.
Netflix Cathy
Still with me?
You
not for much longer. Your Political stand is much more important than your paying customers so, I will be leaving you service asap
Netflix Cathy
We understand. We value our customers. Netflix is an on-demand service, so members can choose what to watch based on the detailed descriptions of the titles. In this case, we are just notifying our members of what titles are available.
You
bull crap, I have been a member since the DVD days and I have never been stopped before getting to the home screen for an ad like that.
You
You are have decide to get political.
Netflix Cathy
We appreciate the feedback. I apologized personally. Would you like us to proceed the cancellation?
You
I will be doing that by the end of the day after I sign up for another streaming service.
Netflix Cathy
I see. I understand and respect your decision about this.”
